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Employment type

Department / Job Level

Property / Office

Lobby Hostess - Arabic and Russian speakers are preferrable

Apply now Job no: 508059
Employment type Full time
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
Department: Non-Management (Entry), Front Office

Responsibilities:

  • Have a very good understanding of the hotel’s concept and offerings including promotions and be able to verbally explain those to the guests.
  • Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered, communicated and met.
  • Offer Consistently professional, friendly, warm and engaging service.
  • Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.
  • Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Front Office Manager.
  • To bid friendly farewell to guests and sincerely thank them for their visit.
  • Maintain effective communication with all related departments to ensure a smooth service delivery
  • Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.
  • Deal promptly, efficiently and pleasantly with any queries
  • Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
  • Be committed to be a team player; proactively cooperating and supporting colleagues in operational tasks if required.
  • Ensure that Mandarin Oriental Jumeira’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
  • Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
  • Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.
  • Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.
  • Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.
  • Create WOW moments to surprise and delight guests in the outlets through gestures and other actions.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
  • Proactively gather and record guest’s preference to superiors and act upon them whenever known and maintain the database.

Skills & Qualifications

  • High School qualification or equivalent is preferred.
  • Minimum 2 years’ experience working as a Lobby Hostess in a luxury hotel environment.
  • Ability to understand guest needs and to deliver superior customer service.
  • Ability to work long hours with a strong focus on operational excellence.
  • Ability to understand the flow of service and handle multiple tasks effectively is preferred.
  • Ability to understand effective approaches of communication with different individuals.
  • Able to communicate clearly with peers and superiors.
  • Very good verbal and written communication skills in English.
  • Verbal communication skills in Arabic or Russian are preferred.

Advertised: Arabian Standard Time
Applications close: Arabian Standard Time

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