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Employment type

Department / Job Level

Property / Office

Catering and Events Coordinator

Apply now Job no: 507906
Employment type Full time
Property / Office: Mandarin Oriental, Washington DC
Location: Washington, DC, United States
Department: Non-Management (Entry), Catering Sales

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 32 hotels and six residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group. 

Our Hotel

Set at the heart of the U.S. capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and District Wharf.

Overview of Position

It is the mission and intent of this position that the incumbent will keep the guest's perspective in mind at all times and carries out the mission of the Catering and Events Department.  They are a vital source of support for the Catering & Events team and overall assist in the hotel achieving its goals and objectives.

The incumbent will take full responsibility for assisting members of the Catering & Events team with general administrative duties associated with the hotels clients.  They will be 100% efficient and professional when receiving and making telephone calls or any type of correspondence with the hotel's clients.  The Catering & Events Coordinator will represent the Catering & Events department both internally and externally.  They should be self-motivated.  They should anticipate colleague needs and use own initiative to solve any arising issues.

The Catering & Events coordinator will report directly to the Catering and Events Directors and will support assigned Catering and Event Managers.

Essential Functions

  • Handle all incoming and outgoing correspondence.
  • Will assist 2-3 managers as directed by the Catering & Events Directors.
  • Maintain department filing system.
  • Arrange appointments and meetings for managers and department.
  • Produce and keeping meeting packs and other Sales and Marketing material.
  • Maintain stationary storage and inventory levels.
  • Compile reports and other statistical information as requested.
  • Conduct research and prospecting calls achieving goal.
  • Receive and handle all incoming calls and inquiries according to MOHG LQE Standards and training.
  • Organize hotel familiarization visits.
  • Ensure Delphi input and profiles comply 100% with MOHG best practices.
  • Maintain a close working relationship with regional sales colleagues.  Communicating regularly and working together to secure business from mutual clients.
  • Maintain accurate database of all information for relative contacts (organizers, third parties, influencers & end users).
  • Set example for all colleagues to emulate by complying with all hotel policies and procedures.
  • Perform a variety of other duties as assigned and responsibilities as requested.
  • Generate BEO's and other pertinent forms as related to Catering and Events sucessful bookings and execution.
  • Account for departmental expenditure through the hotel's check-book as and when requested.
  • Produce and submit purchase orders according to the hotel's procedure, as requested.


  • Solid administration skills including but not limited to accurate and timely filing, proofreading and editing documents, managing multiple incoming telephone calls, faxing, mailing, and creating various business documents is required.
  • Typing skills of at least 50 words per minute.
  • Fluent in English with demonstrated use of professional verbiage; superior communication skills are required.
  • Ability to successfully utilize Microsoft Office, including Word, Outlook, Excel and PowerPoint.
  • Ability and willingness to work flexibly including early mornings, evenings and weekends as business needs may require.
  • High school diploma required.


  • A minimum of 1 year experience in a luxury hospitality environment strongly preferred.
  • Bachelor's Degree in related field is preferred.
  • Previous knowledge of Delphi is an advantage.
  • Demonstrated ability to manage multiple priorities effectively.
  • Ability to successfully handle pressure in a fast paced environment.
  • Excellent interpersonal skills with all levels of management, colleagues, guests and clients.

Working with us means…

We are dedicated to delighting our guests and colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.



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