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Employment type

Department / Job Level

Property / Office

Reservations Manager

Apply now Job no: 507904
Employment type Full time
Property / Office: Mandarin Oriental, Lago di Como
Location: Lake Como, Italy
Department: Management (Manager), Supervisory, Reservations

The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts.  The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel:

Mandarin Oriental Hotel Group lands on the iconic shores of Lake Como. Following Milan, Mandarin Oriental Lago di Como opens its doors on April 15, 2019. It is composed of nine villas, a resort complex set within an immense and magnificent park that offers walking paths, swimming pools and large entertainment areas for Guests to enjoy. The 73 Rooms and Suites and the 2 Private Villas, a perfect example of exclusivity, offer stunning views of the lake. The 1,300 sqm SPA & Wellness area, with its fountains, fragrances and colors, is a relaxing place where guests can be pampered and enjoy a true sensory experience. Exclusive suites that draw inspiration from the 4 elements – Fire, Water, Air and Earth – ensure a unique well-being experience for individuals or couples. Mandarin Oriental, Lago di Como welcomes Guests to experience Lake Como fine dining at its finest restaurants and bars, savoring artfully prepared specialties with the freshest local flavors presented in a uniquely designed setting. Here, guests can celebrate life, love and friendship in a casually elegant environment set against stunning Lake views.

Duties And Responsibilities:

Maximize room revenue and occupancy by effectively controlling rates and availability;
Update the various distribution channels for proper rate and room availability as required by the Revenue Manager;
Assist in the creation and maintenance of rate codes in the various systems;
Ensure group block names and preferences are correctly updated in PMS system;
Complete follow through of no-show and late cancellation charges;
Ensures that Guest History is updated and acted upon accordingly;
Ensure communication with other departments (Finance, Guest Services, Sales, Housekeeping, F&B) to provide a seamless service for our guests;
Ensure arrival lists are checked and are complete (arrival times, rates etc.) the day prior to the guest arrival;
Clarify duties and responsibilities of reservations colleagues and ensure that work processes are in a logical order;
Assist with annual departmental operating budgets as well as capital expenditure and manpower budgets;
Control and analyze departmental costs to ensure performance is aligned with the budget;
Handle all guest complaints and comments relating to the department;


Two years Reservations Manager experience in a luxury hotel;
Bachelor's degree in hospitality management or a related field;
Strong written and verbal communication skills in the English language;
Excellent overall communication skills;
Proficient in Microsoft Excel, Word and Power Point;
Strong mathematical and analytical skills;
Knowledge and grasp of hotel distribution systems;
Able to multi-task;
Training and coaching skills;
Enthusiastic about training, managing and motivating a team;

Advertised: W. Europe Standard Time
Applications close: W. Europe Standard Time

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