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Employment type

Department / Job Level

Property / Office

Residences Manager

Apply now Job no: 507716
Employment type Full time
Property / Office: Residences at Mandarin Oriental, Bodrum
Location: Bodrum, Turkey
Department: Executive, Residences

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

The Residences at Mandarin Oriental

Mandarin Oriental has experienced exponential growth in the development of The Residences at Mandarin Oriental, in combination with hotels, to form complex mixed-use projects. Integral to the growth of the Mandarin Oriental footprint, Residences are a new paradigm, and as such require focused operational expertise. In addition to the goal of delivering superior experiences and services to Residences owners, Mandarin Oriental is focused not only on the management of the Residences common areas to the very high standards our residents have become accustomed, but to continually improving our relationship with Residence owners over the long term.

Duties and Responsibilities

Residences Management
Ensure compliance with MOHG Residences standards of operation and service standards all times including Finance, Human Resources, Engineering, IT, Housekeeping, Concierge, Valet, Guest Relations, Security, and all other Residences departments
Ensure that all required reports and data are submitted on time to the relevant corporate and
Perform regular inspections and reviews of all operations on daily basis to ensure that all quality standards are being maintained
Ensure that staffing is maintained at an appropriate level to match business demand
Review all owner comments and complaints and corrective action taken and formulate solutions to prevent dissatisfaction reoccurring
Coordinating functional support from hotel and residences staff, including food & beverage, catering, spa, housekeeping and engineering to deliver superior a la carte services
Administrative matters such as holding annual board meetings and annual residence owner(s) meetings, support documentation and other matters related to unit owner transfers of ownership, manage official correspondence, maintenance of corporate records and procurement of fidelity bonds or similar insurance requirements

Requirements

BA or BS degree or equivalent
5-10 years of relevant experience in luxury community management or luxury hotel management during which the candidate has demonstrated success and advancement
Excellent communication skills in all aspects: verbal, written and non-verbal
Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence
Must possess excellent organizational and administrative skills, interpersonal skills and leadership skills
Approachable, open-minded and fair
High energy
Additional languages would be beneficial

Advertised: GTB Daylight Time
Applications close: GTB Standard Time

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