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Employment type

Department / Job Level

Property / Office

PBX Operator

Apply now Job no: 502831
Employment type Full time
Property / Office: Mandarin Oriental, Tokyo
Location: Tokyo, Japan
Department: Non-Management (Experienced), Non-Management (Entry), PABX, Rooms

Mandarin Oriental, Tokyo is located in the heart of Nihonbashi which is the historical and also business and commercial center of Tokyo. The Hotel occupies the top floors of the Mitsui tower. From all 179 beautiful equipped Hotel rooms, guests can enjoy a bird’s eye view of the breath-taking city skyline. Surrounded by chic boutiques, our five-star hotel enjoys a covetable address and a world-class reputation. Tokyo station is within a 15 minute walking distance and the Hotel has an excellent connection to both Narita and Haneda airport.
Mandarin Oriental, Tokyo is the only hotel in Tokyo that has been recognized by Forbes through 5 star awards for the past four consecutive years since they started their recognitions in Tokyo.  Spa has also been receiving 5 starts for three consecutive years.  On the restaurant side, the hotel has three Michelin awarded restaurants – Signature, Sense and Tapas molecular bar.  Again, Mandarin Oriental, Tokyo is the only hotel that has more than one Michelin awarded restaurants in one hotel.

Daily Duties

  • Operate the switchboard according to policies and procedures set by PABX Manager.
  • Answer the telephone in utmost clarity and offer assistance to callers.
  • Book and connect overseas calls, complete vouchers for all overseas calls; know all telephone rates which are in force and changed which might occur.
  • Handle morning wake-up calls as requested.
  • Control guests “Do Not Disturb” panels.
  • Ensures that department is neat and clean always.
  • All messages to be relayed accurately and promptly for guests and colleagues.
  • Follow proper procedures for handling matters of emergency.
  • Report immediately to superior and malfunction or breakdown of the switchboard.
  • Provide service and information regarding hotel facilities to guests and outside calls.
  • Be well-informed concerning all events, which takes place in the hotel.
  • Have on-hand information relating to Mandarin Oriental Hotel Group i.e. telephone numbers of other properties, names of personnel, etc
  • Maintain “Privacy of Communication” while on duty.
  • Be punctual at all times and adhere to general hotel rules strictly.
  • Carry out the duties assigned by the PABX Supervisor.

お客様からのお電話は宿泊やレストランのご予約のお問い合わせを頂くことが多く、おつなぎした部署がスムーズに対応できるように、どこのレストランやいつのご予約などの情報を聞き出すようにしております。
お客様からのお問い合わせに直ぐに答えられないときはチーム全体で考えます。
様々なお問い合わせに迅速に的確にお応えできる為の幅広い知識や迅速な判断力が求められます。

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Advertised: Tokyo Standard Time
Applications close: Tokyo Standard Time

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