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Assistant Front Office Manager

Apply now Position: Assistant Front Office Manager (Full time #497089)
Property / Office: Mandarin Oriental, Boston
Location: Boston, MA, United States

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.

Overview of Position

It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office hotel operation being pro-active, creative and results driven and act on behalf of the Rooms Division Manager.

The Assistant Front Office Manager is responsible for oversee the effective and efficient operation of Front Office which includes Reception, Concierge and Telephone departments.  Plan, organize, and motivate Guest Service Agents to excel in delivering Legendary Quality Experience and brand quality service to all guests.

The Assistant Front Office Manager reports directly to the Front Office Manager and is responsible for supervising the Guest Service Agents.

Physical Requirements

Physical Activity

Frequency

 

Physical Activity

Frequency

Climbing

8 hours

 

Pushing

8 hours

Balancing

8 hours

 

Pulling

8 hours

Stooping

8 hours

 

Lifting

8 hours

Kneeling

8 hours

 

Fingering

8 hours

Crouching

8 hours

 

Grasping

8 hours

Crawling

8 hours

 

Feeling

8 hours

Reaching

8 hours

 

Talking

8 hours

Standing

8 hours

 

Hearing

8 hours

Walking

8 hours

 

Repetitive Motion

8 hours

 

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position. 

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

Become a Fan of MO! Click the links below to learn more about us!

Facebook: https://www.facebook.com/MandarinOrientalBoston?ref=ts

Twitter: https://twitter.com/MO_BOSTON

Instagram: https://www.instagram.com/mo_boston/

YouTube: https://www.youtube.com/user/MOHotels?feature=watch

LinkedIn: https://www.linkedin.com/company/mandarin-oriental-hotel-group/

 

Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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