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Front Desk Agent

Apply now Position: Front Desk Agent (Full time #539783)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates

Responsibilities

  • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the standards.
  • Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards. 
  • Accommodate special requests whenever possible.
  • Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
  • Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. 
  • Upon the departure of guests, process the guest check-out procedures.
  • Receive payment from guests. Settle the guest account and give a copy of the invoice.
  • Handle all front office cashier activities such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of the shift, balance their cash float.
  • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and takes appropriate actions or refer the matters to the relevant persons to handle.  It may be and is not inclusive of issuing a safe deposit box, handling messages, or dealing with complaints.
  • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
  • Possess a working knowledge of the room reservation procedures. 

Skills & requirements

  • High school diploma or suitable equivalent
  • Previous experience in the same role in a luxury hotel is preferred
  • Well-groomed, professional appearance
  • Outstanding written and verbal communication skills
  • Physically agile, and able to stand for extended periods

Advertised: Arabian Standard Time
Applications close: Arabian Standard Time

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