Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
The Hotel:
Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.
Main responsabilities:
Taking reservations accurately where necessary while keeping track of guests preferences
Greeting and seating guests according to MO standards
Presenting the menu correctly to each guest
Clearing plates and tables and ensuring general table maintenance throughout the meal
Ensuring guest satisfaction
Handling special requests from guests and VIPs
Handling guest complaints
Bidding guests farewell
Anticipating the guests' needs
Requirements:
Proficiency in english and italian language
Must be able to set up tables for all meal periods
Must be able to set up service stations
Must be able to set up the bar/restaurant reception area
Must be capable of handling all relevant equipment
Must be able to handle all reservations and guest enquiry of the bar/restaurants in a timely manner
Prepare all table arrangement of the bar/restaurants
Ensure the menus are up-to-date and in excellent condition
Must have good communication skills within department and able relate message with other departments within the hotels
Attend daily meetings
Attend all mandatory training sessions arranged by MO
Perform all administrative tasks designated to him/her by management
Be aware of, and comply with, safe working practises as laid down under FHLSS. This will include your awareness of any specific hazards at your work place
Be aware of, and comply with local and relevant Food Acts.
Wear any appropriate protective clothing provided by or recommended by the Hotel.
Report any defects in the building, plant or equipment according to the Hotel procedures.
Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
Be aware of Fire safety plans
Adhere to Safe&Sound procedures regarding Health & safety
Adhere to Safe&Sound procedures regarding HACCP standards
Attend any training deemed appropriate by your Head of Department
Mandarin Oriental, Lago di Como’s Hostess is in charge of proactively and charmingly welcoming guests and customers, ensuring that excellent service is provided at all times.
