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Communication Center Agent (Local Only)

Apply now Position: Communication Center Agent (Local Only) (Full time #537729)
Property / Office: Al Faisaliah Hotel, Riyadh
Location: Riyadh, Saudi Arabia


  • To carry out any additional duties requested by management, related to hotel operational activities.
  • Answer hotel’s main telephone number and connect guest and colleagues to the correct telephone extension.
  • Greet all callers with warm and sincere greeting.
  • To carry out wake-up call procedures to perfection and maintain accurate and appropriate records
  • To take and retrieve messages, both in Voicemail and HelloMO, in the appropriate manner.
  • To be able to take messages in writing and ensuring delivery.
  • To maintain a good working relationship with all departments
  • To make sure to assist all departments’ calls when they revert to the board.
  • Ensure there is sufficient stationary at all times



  • Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects
  • Make sure printers are working at all times and contact IT Department when maintenance or ink are needed
  • Assist Reservations Department, Front Office and Room Service when needed
  • Anticipate and recognize individual guest needs.
  • Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.
  • Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.
  • Pass on requests in a timely and accurate manner to appropriate colleagues.
  • Communicate with security as necessary in the event of an emergency.
  • Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.


  • 0–2 years of experience.
  • Good communication skills in both languages.
  • Saudi National.
  • Flexibility for shifts.


Advertised: Arab Standard Time
Applications close:

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