Mandarin Oriental Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat team.
Scope of Position
To ensure that all areas in the hotel are kept clean, well-maintained and secure for all hotel guests and staff members. To check and inspect the hotel rooms in order to guarantee highest levels of cleanliness, attention to detail and to follow guest preferences. To train and coach room attendants on SOPs, fire safety and chemical usage in order to ensure a safe working environment and high-quality standards.
Responsibilities
1. General:
· It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
· MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
· It is part of your role and your responsibility to fully support all learning and development activities.
· You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
· Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
· Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
· Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
· Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
· To carry out any additional duties requested by management, related to hotel operational activities.
2. Departmental:
o Inspect, check and release hotel rooms for arrivals in accordance with set MO standards
o Spot-check and monitor stayover rooms and vacant rooms in order to guarantee highest service standards at all time
o Be aware of any maintenance issues and report them accordingly in REX
o Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
o Create daily task sheets for room attendants with special projects and traces
o Ensure that sign in and out policy is followed
o Conduct daily briefings and trainings for room attendants
o Monitor stock in pantries and act accordingly if refill is needed
o Be aware of linen usage
o Coordinate with Front Office, Engineering and Housekeeping Coordinator at all times in order to guarantee timely release for arrivals
o Managing and overlook daily operation on assigned floors
o Be aware of any OOS/OOO rooms in your respective area
o Train, coach and motivate room attendants in order to achieve highest quality standards
o Be customer focused
o Always help the guests and anticipate their needs in advance
o Recognise preferences and communicate them accordingly
