Responsibilities:

• Sells the F&B outlets through the phone to all the calling guests.
• Goes for telemarketing from our database when having special events.
• Updates chefs on special requests such as birthday cake/diet requirements, etc.
• Takes care of the special requests of the guests like arranging flowers or balloons, etc.
• Collects outlet guest survey cards and outlets collected business cards.
• Takes and fills up outlet event forms for group reservations.
• Booking management: e.g. Hours, overbooking, etc.
• Supplies and keeps outlets updated on a daily basis with all reservations received.
• In charge of the guest mailing list campaign.
• Participates in functions and activities with other outlets when required.
• Performs related duties and special projects as assigned by the superior.
• Coordinate with Waiter/ Waitress & Minibar Attendant.
• Display excellent conversation skills and selling techniques at all times.
• Responsible to take orders via telephone and ensure correct posting in the POS system for communication with the service and kitchen departments.
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotel's dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional, and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the outlets.
• Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area are kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet.
• Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to any changes in the department as dictated by the hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Projecting at all times a positive and motivated attitude and exercising self-control.
• Having a complete understanding of the monthly profit and loss statement of the department.
• Be able to lead the service and act as a role model to the team.
• Be able to ensure flawless service to the highest standards and as required by the department and the hotel.
• Fully understand the concept of the outlet and be able to act as a guardian in terms of service provided, food and beverages served, and the guidance of the team.

Skills & Qualifications:

• A diploma or college qualification is a must
• Previous experience working in a luxury hotel is required
• Previous experience working in the Middle East Region is an advantage
• Good knowledge of computer systems will be an advantage