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Apply now Position: Bellman
Job no: 518665
Employment type Full time
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Department: Front Office, Non-Management (Entry)

Main Responsibilities:

  • Welcomes the guests upon their arrival in a friendly and caring manner according to the standards and assists them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
  • Escorts guests to their room.  For first time guests, explains hotel services.  In the room, provides further explanations on facilities to ensure guest comfort during the length of their stay.  For regular guests, if appropriate, maintains a friendly and caring conversation.
  • Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
  • Handles guest requests in a polite and efficient manner, refers requests to relevant staff if needed to ensure customer satisfaction.  Follows up when necessary.
  • Collects luggage from guest rooms and keeps them in a secure area until guest departure. 
  • Maintains visibility in the lobby entrance area and offers assistance to guests when sees them carrying their luggage on their own.
  • Upon requests, stores guest luggage into the luggage storage room. Handles all luggage with care.
  • Maintains cleanliness and tidiness of luggage storage room.

Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager

Skills Requirements:

  • Flexibility in the scheduling 
  • Initiative
  • Customer service orientation
  • Teamwork / Cooperation
  • Interpersonal skills
  • Oral and listening skills
  • Basic writing skills
  • Strength to lift luggage frequently weighing up to 20 kilos

Advertised: Arabian Standard Time
Applications close: Arabian Standard Time

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