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Duty Manager (Arabic Speaking)

Apply now Position: Duty Manager (Arabic Speaking)
Job no: 518664
Employment type Full time
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Department: Rooms, Management (Manager)

Main Responsibilities:

  • Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
  • Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.
  • Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling to Executive Floor Rooms, reinforcing the late charge policy to maximize REVPAR.
  • Handles all customers’ complaints occurring during the night shift to ensure their satisfaction.
  • Greets VIP guests of level 4 to 7 upon their arrival and escorts them to their room.  Establishes good rapport and offers assistance for the length of their stay.
  • During sell out nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation.
  • Reports on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction.

 

Skills Requirements:

To fill the position, one of the following is required:

  • 3 years experience in the same level position
  • Previous experience with cashiering
  • Preferably in a five star international hotel
  • Knowledge of Up Selling techniques
  •  

 

Advertised: Arabian Standard Time
Applications close: Arabian Standard Time

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