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Director of Spa & Wellness

Apply now Position: Director of Spa & Wellness
Job no: 508952
Employment type Full time
Property / Office: Mandarin Oriental, Doha
Location: Doha, Qatar
Department: Executive, Spa

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Responsible for the enforcement of all policies and objectives within the spa
  • Regular daily walkthroughs of the Spa and Wellness areas to review all Standards and Procedures and operational status of the Spa & Wellness, including female and male salons
  • Responsible for the development of the female and male hair salons, Spa and fitness yearly budget
  • Develop Spa marketing plan and its activities together with the Director of Marketing Communications and be responsible for the execution of the plan
  • Perform annual performance reviews, encouraging and coaching the development of all the colleagues in the Spa & Wellness division
  • Pass on any learned knowledge from shows or training, thereby being an avenue for industry information
  • Ensure all of the Occupational Health and Safety Policies and Procedures are in compliance with the Safe, Sound & Sustainable guidelines
  • Prepare and present bi-monthly meeting for all Spa & Wellness colleagues. Minutes need to be provided to Human Resources and printed out to be available in the Spa office
  • To deal with any problems, enquiries and complaints from spa & wellness guests and potential guests
  • Review stock checks at the end of month for financial reports
  • To prepare reports for the Hotel Manager for the need for new developments or changes to existing policies or objectives to keep abreast of market developments and new projects/services available

Requirements

  • University graduate will be an advantage
  • Vocational Diploma in Body & Beauty therapy will be an advantage
  • Prior experience with SpaSoft system will be an advantage 
  • Minimum of 3 years’ experience in the same role
  • Previous experience working in a 5-star hotel environment is a must
  • Previous experience working in the Middle East region will be an advantage
  • Clear communication; effective verbal and written communication skills in English

If you are interested in joining our team apply today!

Advertised: Arab Standard Time
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