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In Room Dining - Supervisor

Apply now Position: In Room Dining - Supervisor
Job no: 508808
Employment type Full time
Property / Office: Mandarin Oriental, Doha
Location: Doha, Qatar
Department: Non-Management (Entry), Food & Beverage, In-Room Dining

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Have a very good understanding of the food and beverage offerings and be able to verbally explain those to guests and be able to train colleagues on them.
  • Oversea and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the sequence of service.
  • Support the IRD manager when required to train colleagues in accordance with the applicable standards and policies.
  • Coordinate and distribute all guest amenities as required.
  • Follow his side duty schedule and assure all tasks are completed at all times in a timely manner.
  • Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
  • Supervise and coordinate that all outlet equipment and utensils are kept in good conditions by proper day to day handling of all applicable utensils and by assuring that side duties are carried out as assigned.
  • Identify departmental learning and development needs for all colleagues of the restaurants and share those with the outlet manager.
  • Be extremely organized; able to expedite multiple orders completely, correctly and be able to work at a rapid pace while maintaining attention to detail.
  • Check in advance on manning levels and other parameters affecting shifts on a daily basis.

Requirements

  • High School qualification or equivalent.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience as Supervisor in a high volume in room dining operation with highest levels of service is preferred.
  • A minimum of 2 years of experience working in a 5-star hotel environment within the Food & Beverage division.
  • Knowledge of In Room Dining service procedures and standards.
  • Ability to handle multiple tasks effectively.

If you are interested in joining our team apply today!

Advertised: Arab Standard Time
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