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Employment type

Department / Job Level

Property / Office

Part-Time Events Concierge

Apply now Job no: 507938
Employment type Part time
Property / Office: Mandarin Oriental, Washington DC
Location: Washington, DC, United States
Department: Non-Management (Entry), Stewarding

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 32 hotels and six residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group. 

Our Hotel

Set at the heart of the U.S. capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and District Wharf.

Overview of Position

In conjunction with Banquet management Team, ensures that all pre-planned details of group resumes and banquet event orders are carried out from an operational standpoint.  Assists meeting planners with all on site requests and needs.

Event Concierge will report to Director of Catering and Events.

Essential Function

•  Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Provide assistance to conference service managers, executive meeting manager and conference service supervisor
• Read and understand Banquet Event Orders
• Read and understand Group Resumes
• Knowledge and understanding of Delphi system’s function diary to check function space and times
• Review Delphi Daily and Weekly reports
• Actively place and remove additional signage whether supplied by guests or MOHG
• Ensure at conclusion of event materials are either stored, shipped or discarded
• Manage the delivery of all event materials to and from meeting room
• Create and maintain buffet tag file.
• Adhere to Buffet tag SOP
• Walk all meeting rooms one and a half to two hours prior to start time to confirm all details have been attended to. Work with banquet team to make necessary changes.
• Greet and meet all event planners daily, review specifications for the day and communicate all necessary changes.
• Find out preferences of meeting planners. Deliver morning coffee, ensure they have lunch and deliver afternoon snacks to keep them energized.
• Serve as a directional host when meetings break for lunch/reception/dinner. As appropriate remain visible in lobby area as guests move to any functions.
• Prepare for and attend pre-conference meetings
• Attend daily departmental meeting
• Attend daily BEO meeting
• Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
• Visit all primary and secondary competition
• Remain available to hotel colleagues via radio (with earpiece) while on property
• Report any changes made by client to Catering/Conference Services Manager and pertinent departments
• Coordinate box receiving, shipping and delivery
• Assist in reporting and maintaining up-keep of functions rooms
• Ordering and par stocking supplies for group office set-ups.
• Respond to all guest questions. Provide guest assistance, direction and information as requested when working in public areas.
• Know and understand all aspects of conferences as assigned by Director of department to include but not limited to:
           -Food and beverage requirements
           -Timing of events
           -Audio visual requirements
           -Special attention guests
           -Room type allocation
           -Rooming list
           -Function room setup
           -Group transportation
           -Type of check-in, check-out to include satellite check-in
           -Special meal requests
           -Arrival/departure manifests
           -Bag pulls
           -Luggage storage
           -Complimentary rooms
           -Billing instructions
           -Authorized signatures
           -Room deliveries
           -Telephone and internet requirements
           -Ensure shipping/ storage sop is being adhered to
           -Box storage and delivery
           -Power requirements
           -Security requirements
           -Key requirements
           -Expected F&B outlet usage
           -Group hospitality/office/registration desk requirements
           -Business center requirements
           -Leisure activities
           -Décor (to include floral) requirements
           -Refer business to approved suppliers of service/products, as necessary
• Perform additional duties as assigned by Director of department.


  • Reading, writing and oral proficiency in the English language.
  • Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. 
  • Must interact effectively with guests, clients/meeting planners.
  • Must be tenacious, patient and have a “can do” attitude
  • Familiarity with Delphi or highly trainable.
  • Must be a self-motivator and motivator of others.
  • Must work in a safe, prudent and organized manner.
  • Must have mathematical skills, computer software aptitude and some hotel operation knowledge.
  • Must have minimum of 1 year experience in a hotel, preferably in conference services or front office.
  • Must have the ability to handle multiple tasks at one time.
  • Must have strong organizational skills.
  • Must meet the physical demands of the job including but not limited to: sitting, standing, walking, bending, lifting up to 40lbs.
  • Previous event management experience preferred.

Working with us means…

We are dedicated to delighting our guests and colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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