2. Agree and implement actions to improve the quality of customer service.

3. Recognize member guests.

4. Receive personalized, professional service and corresponding preferential policies.

5. Treat and deal with guest complaints and feedback in a clear and correct manner, follow up and report to the relevant front office manager and Deputy manager according to the hotel, and learn from them.

6. Handle guest complaints promptly and effectively when necessary, inform Guest Service Manager to follow up and return visits to ensure guest is satisfied with the solution (service recovery).

7. Maintain guest history records in order to better provide quality service to guests returning to the hotel.

8. Ensure that all guest requests and problems are responded to and dealt with promptly and efficiently, as well as providing assistance to others during peak times of the day.

9. Assist in the management of hotel operations during busy periods or special periods.

10. Proactively confront guests, assist them to approach reasonable needs, and train all staff to anticipate guest requests in advance.

11. Collect guest opinion questionnaire to maintain service quality improvement.

12. Provide accurate booking information to guests.

13. Implement the "no-show guest" list and daily group cancellations.

14. Forecast current and future bookings, room rentals and prepare forecast reports.

15. Familiarize yourself with the procedures for handling room reservations.